Q: Is ordering online secure?
A: Yes. We take the utmost care with the information that you provide us when placing an order on our website. The server that hosts our encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol. During the encryption process, information is scrambled into small bits of code that cannot be read as they travel to us over the Internet. Once we receive the encrypted information, we use a private, one-of-a-kind key to decode it. All of the information you provide during the ordering process is restricted to our staff, and we make sure that all of our employees up-to-date on our security and privacy policies. If you have further questions about the security of ordering online from the www.velsat.com.my, please feel free to e-mail us at sales[AT]velsat.com.my.
Q: How do I select items to purchase?
A: As you browse through the www.velsat.com.my, click on the "add to shopping cart" button beneath the items that you wish to purchase also there are button as “add to wish list and a comparison”.
Q: How do I know what is in my shopping cart?
A: When browsing through www.velsat.com.my, simply look to the right-side of the screen to see which items you have in your shopping cart. Use the arrows to move between items in your cart. If you are a registered user, you can login by click your name or you can sign in as guest.
Q: How do I pay for my merchandise?
A: You can choose to pay for your order online with eGHL account.
Q: How do I know that Velsat Technology has received my order?
A: Our ordering system will automatically send you an email confirming that your order was successfully submitted. Please make certain that the email address you provide is correct. Upon processing, we will send you an additional email message confirming your order with applicable taxes and shipping charges calculated, and a shipping order number for your records.
Q: Why was my package undeliverable?
A: Our carriers may deem a package undeliverable for one of the following reasons:
Incorrect Address: If the address is incorrect or outdated, the package is typically returned to Velsat Technology by the carrier or the unintended recipient. Please double check your address carefully when placing a new order.
Illegible Shipping Label: In rare cases, it is possible that the address label became illegible during the shipping and handling process.
Failed Delivery Attempts: Most of our carriers make attempts to deliver a package. If after the attempts the carrier determines that the package is undeliverable, the package will be returned to Velsat Technology.
Refused by Recipient: If the recipient of the package refuses delivery, the package will be returned to Velsat Technology and determined undeliverable.
Q: Do I receive an invoice for my order?
A: Yes. You will receive your invoice via e-mail when your order is sent out to you. You can print out or save as PDF as a customer copy.
Q: I am having technical difficulties and have questions regarding my product.
A: Please contact our technical team at sales[At]velsat.com.my
Q: How do I start shopping online with Velsat Technology?
A: For step-by-step shopping instructions, please follow the progression below:
ü When you have found a Product on the Website that you would like to buy, please click on the button labelled "add to cart". This will add your Product to a virtual "shopping cart".
ü To change what’s in your virtual shopping cart at any time, click on the button labelled "edit cart".
ü To remove a Product from your virtual shopping cart, click on the button labelled "remove" by the product.
ü To add more Products to your virtual shopping cart, click on the link labelled "continue shopping".
ü To pay for the Products in your virtual shopping cart at any time, click the button labelled " check out".
ü When you click the " check out" button, you will be asked to provide various information necessary to process your order and deliver the Product(s) to you.
Q: How do I know if an item is in stock?
A: All items are in stock unless "Out of stock" is indicated. On receipt of your order if any items are unavailable, we will inform you by email and we will offer you a refund or alternative availability date where possible.
Q: What if there are missing or wrong items when I receive my order?
A: For missing or wrongly shipped items, please contact us at sales[At]velsat.com.my and quote your transaction reference number. Our customer service is open from Monday to Friday, 9am to 5.30pm (Malaysia Time). We will endeavor to reply to your query within 2 working days and we will advise you on what to do next.
Q: Is there a minimum order value?
A: There is no minimum order requirement. Delivery charges will remain as specified.
Q: What if I cannot find a product on the web site?
A: Our online store is always growing. If you cannot find an item, please contact our sales[AT]velsat.com.my for assistance.