Warranty Claim Center

We only replace items if they are defective or damaged.  If you need to exchange it for the same item or different item (price must not exceed the purchase price), send us an email at sales@velsat.com.my or fill up the form as below Replaced are not allow where the damage are caused by beyond our reasonable control, including acts of God, fire, flood, theft, labor disputes or other industrial disturbances, systemic electrical, telecommunications or other utility failures, earthquake, storms or other elements of nature, blockages, embargoes, riots, acts or orders of government, acts or terrorism or war.

Please note that, the products or items that give or gave as gift cannot be exchange or refund.